Keeping your credentials current (expiry reminders & the bidding pause)

Some verified documents have an expiry date — your liability insurance, WSIB / workers’ compensation clearance, and any dated trade licence. QuoteHive tracks those dates so an expired credential never sits silently on a contractor who’s bidding for work.

We remind you before anything expires

As an expiry date approaches we email you and add an in-app notification at 60 days, 30 days, 7 days, and on the day it expires. Each reminder links straight to your verification page so you can upload the renewed copy in a couple of taps. Re-upload early and the reminders stop.

What happens if it expires

• Your account is not suspended — you can still log in, browse the board, message existing hires and manage your profile.
• Bidding is paused. Until you upload a current copy you can’t submit a Bid of Intent or a final bid, and a red “Bidding paused” banner on your verification page names the expired document.
• Existing bids and awarded jobs are unaffected — this only stops you starting new bids.

How to lift the pause

1. Open your verification page and upload the renewed document for the expired type.
2. This clears the old expiry and puts that document back in front of our team for a quick re-review (typically within one business day).
3. Once it’s validated with the new date, bidding resumes automatically — no need to contact us.

Tip: renew a week or two before the date on your certificate. As long as a current copy is on file there’s never any interruption.